Have a question?

Our team is standing by to assist you.


Below are some of are common questions:

What is the process behind creating each piece of Atelier Alessandra jewelry?

Our jewelry is handcrafted using the traditional Murano lampworking technique ensuring each piece is a unique work of art. From glass melting to shaping, every step is done with care


How do I care for my Murano glass jewelry to ensure its longevity?

To maintain the vibrant colors and integrity of your Murano glass jewelry, avoid exposure to chemicals, extreme temperatures, and sharp impacts. Gently clean with a soft cloth and store separately.


What is the return policy for online purchases if I'm not satisfied with the piece?

We stand behind the quality of our creations. If you’re not entirely satisfied, we accept returns within a specific period, provided the jewelry is in its original condition.


How long does the shipment take?

Delivery times vary based on your location and the shipping method chosen. Detailed shipping information will be provided at checkout.