Shipping policy

Atelier Alessandra is committed to delivering exceptional service and ensuring the prompt delivery of our unique handcrafted products. Please see below for our shipping policy details:

Shipping Destinations:

  • Domestic Shipping (Italy)
  • International Shipping

Processing Time:

Orders are typically processed within 1-3 business days. This time frame may vary during holidays, sales, or other busy periods.

Shipping Rates:

  • Domestic Shipping (Italy): We offer flat-rate shipping for all domestic orders. Shipping rates will be calculated and displayed at checkout.
  • International Shipping: International shipping rates are calculated based on the destination country and the total weight of your order. The shipping cost will be displayed at checkout.

Delivery Time:

  • Domestic Shipping (Italy): Delivery time is typically between 3-7 business days after the order has been processed.
  • International Shipping: Delivery times vary depending on the destination country, typically ranging from 7-21 business days after the order has been processed.

Please note that delivery times are estimates and are not guaranteed. Factors such as customs clearance, carrier delays, and other unforeseen circumstances may impact delivery times.

Customs and Import Taxes:

International customers are responsible for any customs and import taxes that may apply. Atelier Alessandra is not responsible for delays due to customs clearance procedures.

Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to track your package.

Returns and Exchanges:

We take great pride in the quality of our products. However, if you are not completely satisfied with your purchase, please review our Return and Exchange Policy for details on how to proceed.

Damaged Items:

If you receive a damaged item, please contact our customer service team within 48 hours of delivery with photos of the damaged product and the packaging for further assistance.

For any other shipping-related questions or concerns, please feel free to contact our customer support team at sales@alessandratelier.it.